At The Vault Slime Lab, we strive to provide our customers with high-quality slime products that meet their expectations. Due to the nature of our products and for hygienic reasons, we have implemented a strict “No Return and No Refund” policy for all slime purchases. We kindly request that you carefully review this policy before making a purchase.
- No Return Policy: We do not accept any returns for slime products. This policy ensures that our customers receive fresh and unused slime every time they make a purchase.
- No Refund Policy: We do not offer refunds for any slime purchases. Once a purchase is made, it is considered final, and we cannot provide monetary refunds.
- Product Quality: We take great care to ensure the quality of our slime products. If you receive a product that is damaged or defective, please contact our customer support team within 48 hours of receiving the package. We will assess the situation and, if appropriate, provide a replacement for the damaged or defective item.
- Order Cancellations: If you wish to cancel your order, please contact our customer support team as soon as possible. Order cancellations can only be accommodated if the order has not been processed or shipped. Once the order is shipped, cancellations are no longer possible.
- Shipping Issues: We are not responsible for any shipping delays or errors caused by the shipping carrier or incorrect address information provided by the customer. If you encounter any shipping-related issues, please contact the shipping carrier directly for assistance.
- Personal Allergies or Sensitivities: It is essential to review the ingredients list and instructions provided with each slime product. If you have known allergies or sensitivities to any of the ingredients, we strongly advise against purchasing or using the product. We will not be held liable for any adverse reactions caused by the use of our slime products.
We appreciate your understanding of our “No Return and No Refund” policy. By completing a purchase with The Vault Slime Lab, you acknowledge and agree to abide by this policy. If you have any questions or concerns regarding this policy, please contact our customer support team, and we will be happy to assist you.